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GDPR Privacy and Cookie Policy



GDPR Privacy Policy of Scratchy Things


 GDPR Privacy Policy


Definitions

  • Scratchy Things - Scratchy Things means Scratchy Things d.o.o., Smetane 7, Zagreb, Croatia.

  • GDPR - General Data Protection Regulation Act.

  • Data Controller - Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

  • Data Processor - Data Processor means any natural or legal person who processes the data on behalf of the Data Controller.

  • Data Subject - Data Subject is any living individual who is using our Service and is the subject of Personal Data.

 

1.   Principles for processing personal data

Our principles for processing personal data are:

  • Fairness and lawfulness. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.

  • Restricted to a specific purpose. The personal data of Data Subject must be processed only for specific purposes.

  • Transparency. The Data Subject must be informed of how his/her data is being collected, processed and used.

 

2. What personal data we collect and process

Scratchy Things collects several different types of personal data for various purposes. Personal Data may include, but is not limited to:

    • Email address
      • First name and last name
        • Phone number
          • Address, State, Province, ZIP/Postal code, City

             

            3. How we use the personal data

            Scratchy Things uses the collected personal data for various purposes:

             

              • To provide you with services
                • To notify you about changes to our services and/or products
                  • To provide customer support
                    • To gather analysis or valuable information so that we can improve our services
                      • To detect, prevent and address technical issues

                         

                        4. Legal basis for collecting and processing personal data

                        Scratchy Things legal basis for collecting and using the personal data described in this Data Protection Policy depends on the personal data we collect and the specific context in which we collect the information:

                         

                        • Scratchy Things needs to perform a contract with you
                        • You have given Scratchy Things permission to do so
                        • Processing your personal data is in Scratchy Things legitimate interests
                        • Scratchy Things needs to comply with the law

                         

                        5. Retention of personal data

                        Scratchy Things will retain your personal information only for as long as is necessary for the purposes set out in this Data Protection Policy.
                        Scratchy Things will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

                         

                        6. Data protection rights

                        If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.
                        In certain circumstances, you have the following data protection rights:
                          • The right to access, update or to delete the information we have on you
                          • The right of rectification
                          • The right to object
                          • The right of restriction
                          • The right to data portability
                          • The right to withdraw consent

                           

                          Cookie Policy for Scratchy Things

                           

                          This is the Cookie Policy for Scratchy Things, accessible from scratchythings.com

                          Cookie Policy

                          What Are Cookies
                          As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
                          For more general information on cookies see the Wikipedia article on HTTP Cookies.

                          How We Use Cookies
                          We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

                          Disabling Cookies
                          You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

                          The Cookies We Set
                          • Account related cookies

                            If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

                          • Login related cookies

                            We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

                          • Email newsletters related cookies

                            This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

                          • Orders processing related cookies

                            This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

                          • Forms related cookies

                            When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

                          • Site preferences cookies

                            In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

                          Third Party Cookies
                          In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
                          • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

                            For more information on Google Analytics cookies, see the official Google Analytics page.

                          • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

                          • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

                          • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

                          • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

                            For more information on Google AdSense see the official Google AdSense privacy FAQ.

                          • We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

                          • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

                          • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

                          More Information
                          Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods:
                            Email: info@scratchythings.com

                              100% Handcrafted

                              All our items are handcrafted, made to order and customizeable.

                              Processing times:

                              6-10 weeks depending on existing order queue.

                              Delivery times:

                              4-8 business days EU
                              10-20 b. days Worldwide

                              Ecological & recycleable

                              The materials we use are eco-friendly and sustainable